Activate Your Jeunesse
Account June 1!

If you are a MonaVie Distributor or Preferred Customer, you must activate your account with Jeunesse to place orders, adjust your AutoShip, and to start earning bonuses based on the Jeunesse Financial Rewards Plan.

GET STARTED IN 5 EASY STEPS

What do you need to do get started with Jeunesse when the transition is complete at 9 p.m. (US-MDT) on Monday, June 1?
We’ve got it broken down into 5 easy steps:

Step 1 – Activate your Jeunesse account. Go to the Jeunesse Back Office (Joffice™) login page: joffice.jeunesseglobal.com.

  • Your username will be “MV_Current ID Number”. (Ex: If your current MonaVie/mynt distributor ID is 1234 then your Jeunesse username will be “MV_1234”.
  • Your password will be the same password you have always used to log in to your MonaVie/mynt Virtual Office.

jeunesse-login

Step 2 – Carefully read and accept the necessary documents, including the Jeunesse Policies & Procedures.

Step 3 – Choose your new username to set up your personalized website. Your username will also serve as your unique Site URL for your personalized Jeunesse website, so please choose it carefully. (Ex: If your username is John117, your personalized website will be John117.jeunesseglobal.com). See FAQs under Virtual Office & Websites for more details.

Step 4 – Visit your Profile page and review the following:

    • Select which leg you want to use for new enrollees under the Lock Placement section (See FAQs under Virtual Office & Websites).
    • Select your language.
    • Check your user information to be sure it is correct and up-to-date.
    • Review and confirm your AutoShip information.

Step 5 – Watch the Jeunesse Training Videos (English only)

WATCH VIDEOS

VIRTUAL OFFICE & WEBSITES

Will both MonaVie and mynt distributors transition fully to Jeunesse?

Worldwide, MonaVie distributors and mynt brand promoters will be transitioned fully to Jeunesse and become official Jeunesse Distributors. The business opportunity, back office, and all events in each market will be Jeunesse going forward.

MonaVie distributors and mynt brand promoters will have access to all of the Jeunesse products available in their respective market and many of the same MonaVie/mynt products after the transition.

Will I still be able to access my Virtual Office?

Yes, but please note that after 11:59 p.m. (US-MDT) on Friday, May 29, 2015 (end of bonus period 543), you will only be able to access historical reports for a period of at least 30 days. No business transactions (ordering or enrollments) will be allowed after Friday, May 29.

What will happen to my affiliate link and replicated websites?

After Friday, May 29, your affiliate links and your MonaVie or mynt replicated websites will no longer be available. You will receive a free Jeunesse personalized website that you will be able to send retail customers to for purchasing products—and you will receive credit for any sales placed on your personalized website. Your Preferred Customers will be able to log in to the Joffice and place orders there.

Does Jeunesse offer a free replicated website for my business?

Yes! By virtue of you activating your Jeunesse account, you will automatically receive a free Jeunesse personalized website. Through your personalized website you will be able to send people to your very own website, where customers can place orders and you can receive credit for the sale. You can also enroll new prospects.

Your Joffice username will also be your Site URL for your personalized website. (Ex: If your Joffice username is John117, your personalized website will be John117.jeunesseglobal.com). When you go to your Jeunesse personalized website through a web browser, you will be able to verify that it is indeed your website by checking the contact information in the upper right corner of the page.

Note: If you decide not to change your username at the time you activate your account with Jeunesse, you will have until August 1, 2015, to change your Username. Each time you log in to the Joffice, you will be prompted to change your username.

Will I still be able to access the mynt biz and TouchPoint apps?

No. These two apps will go away. If you have a subscription, your subscription will be transferred over to Jeunesse and you will be granted access to Jeunesse’s app called Jmobile™.

What will happen to MonaVie and mynt websites?

After Friday, May 29, all MonaVie and mynt websites will go down and will be redirected to a landing page with information on the transition and how distributors or preferred customers can activate their account with Jeunesse.

Our three products sites, MonaVieJuices.com, COREin8.com, and EMVEnergy.com, will go down between Saturday, May 30, and Monday, June 1, for maintenance. When these sites become live again, you will be available to use these sites for product information purposes.

Which lock placement setting should I use for new enrollees in Jeunesse?

 

We advise you to change your lock placement (similar to Leg Preference) from its default automatic setting for better control over your genealogy tree. You can select which leg you want new enrollees to sign up under on your Profile page in Joffice. Be sure to click the Submit Changes button to save your changes to your Profile settings.

Please note: If your enrollee is on the wrong leg, you have up to 72 hours to contact Customer Service and request a placement change. Placement must be changed before the enrollee selects “Join Now.”

How can I use inside placement in my Jeunesse genealogy tree?

You must achieve the rank of Qualified Sapphire or higher to use inside placement. After the transition, a team will do a clean-up of these inside legs, where possible, such that inside legs can be brought to the outside. There is no exact time-frame on when this will be complete, but we will keep you informed on the progress.

Please note: You must manually designate inside placement for each enrollee, as placement will revert to its default setting following each enrollment.

Where can I find marketing resources and other business tools?

Jeunesse provides a variety of tools to help you get your business booming. Download the Jmobile app from the App Store or Google Play to your smartphone or tablet for easy access to Jeunesse when you’re on-the-go. Check out Jcloud™ under the Members Only tab in Joffice to download high-quality marketing resources such as videos and presentation materials.

PROMOS

Jeunesse Founders Bonus Pool
For MonaVie / mynt Distributors (Current and New)

2% of the MonaVie/mynt global CV will be paid quarterly to members who purchase the Founder’s Package. 1000 CV of Personal Group Volume (PGV) and Personal Volume (PV) = 1 share. The proceeds are divided evenly based on shares obtained by the Founder member. The value of the shares will vary from one trimester to the next, depending on the number of qualifying points vs. the total company CV sales for that quarter.

Founders Package Details

US Founders Package Handout

CA Founders Package Handout

Incentive Travel Promotion

COMMISSIONS

When will I receive my last bonus check from MonaVie?
If eligible, distributors will be paid their last bonus check from MonaVie according to the following schedule:

MARKET PAY DATE
U.S. MonaVie June 5, 2015
U.S. mynt June 8, 2015
Canada June 9, 2015
Japan June 15, 2015
Malaysia June 15, 2015
All other international markets June 9, 2015
When will I receive my first bonus check with Jeunesse?

On June 1, you will begin accruing commissions according to the Jeunesse Financial Rewards Plan. Please note that Jeunesse’s commission weeks run from Monday to Sunday.

Because of the Jeunesse commission payout delay, you will receive your first bonus check (if eligible) from Jeunesse on Monday, June 22, 2015.

 

Will I still be able to access my commissions through MVPay Hub? And, how will I receive new commission with Jeunesse?
Yes. You can continue to access your commission funds that you earned with MonaVie by using your MVPay Hub account. Any new commissions you earn with Jeunesse will be paid out using your current MVPay Hub account, and all current MVPay Hub cards will remain active. Commissions will be processed through the Jeunesse system first before they become available in your MVPay Hub account; additional processing fees will be applied. Click here to review a summary of the fees.

Any new distributors you sign up after the transition will need to sign up for a Jeunesse wallet in the Jeunesse Back Office. Any new card requests will need to be directly made from the Jeunesse Back Office. Note that the Jeunesse card is a non-branded USD card and it could take up to 14 days for you to receive the card after your request is made.

RANK & RECOGNITION

What rank will I be when I transition to Jeunesse?
Your achieved rank will be moved over to the Jeunesse equivalent achieved rank for purposes of title and recognition.

Your highest paid-as rank with Jeunesse will be based on your highest paid-as rank in the last 12 weeks for purposes of bonus level access as outlined in the Jeunesse Financial Rewards Plan. You will maintain this paid-as rank for a period of 3 months.

Below is a chart of your equivalent rank with Jeunesse.
 

MonaVie Rank Jeunesse Rank
Preferred Customer Preferred Customer
Distributor Associate
Distributor
Star Executive
Star 250 Executive
Star 500 Executive
Star 1000 Executive
Bronze Jade
Silver Jade
Gold Pearl
Ruby Sapphire
Emerald Sapphire
Diamond Sapphire Elite
Blue Diamond Sapphire Elite
Purple Diamond Ruby
White Diamond Ruby
Emerald
Black Diamond Diamond
Royal Black Diamond Diamond
Presidential Black Diamond Double Diamond
Imperial Black Diamond Double Diamond
Crowne Black Diamond Double Diamond
Double Black Diamond Double Diamond
Triple Black Diamond Double Diamond

PRODUCTS

What MonaVie or mynt products will remain in each market?

The following MonaVie or mynt products will be available to purchase by only MonaVie distributors or mynt brand promoters who transition to Jeunesse, as well as to any new distributors or customers that former MonaVie distributors or mynt brand promoters enroll. In addition to these products, MonaVie distributors or mynt brand promoters who transition, and any new enrollees, will also have access to all Jeunesse products available in the respective market.

U.S. & CANADA
MonaVie Juices
MonaVie Essential
MonaVie Active
MonaVie Pulse
MonaVie (M)mūn
MonaVie MX

Energy Drinks
EMV Acai
EMV Acerola
EMV Jabu
EMV Citrus Zero

CORE Products
HEALTH PRO SKUs
CORE Transformation Pack
CORE Turbo Start Pack
CORE IGNITE 4-Week Pack
CORE DETOX Pack
CORE Protein Shakes (Vanilla Bean & Double Chocolate)
CORE Boost Cleanse (U.S. only)
CORE Boost Burn (Ignite in Canada)
CORE Boost Build (U.S. only)
CORE Boost Pro-Bio

BRAZIL

MonaVie Juices
MonaVie MX
Naara Beauty Drink

CORE Products
CORE Protein Shakes (Vanilla Bean & Double Chocolate)
CORE FPR Pre-Workout
CORE FPR Intra-Workout
CORE FPR Post-Workout

Energy Drinks
EMV Acai EMV Citrus Zero

RVL
Nutrition Shake Mix (Chocolate Berry)
Snack Bar (Berry)

MEXICO & PERU

MonaVie Juices
MonaVie MX

Energy Drink
(Peru only) EMV Acai

EUROPE

MonaVie Juices
MonaVie Original
MonaVie Active
MonaVie Protect (Pending full launching throughout Europe in September or Fall 2015)

JAPAN
In Japan, all products will remain for 30 days for legal reasons. After the 30-day period, the following MonaVie products will be available for purchase for only MonaVie distributors or mynt brand promoters.

MonaVie Juices
MonaVie Original
MonaVie Active
MonaVie Pulse
MonaVie (M)mūn
MonaVie MX

MonaVie Gels
MonaVie Original
MonaVie Active
MonaVie Pulse
MonaVie EMV

Energy Drinks
EMV Lite

HONG KONG
MonaVie Juices
MonaVie Essential
MonaVie Active
MonaVie Pulse
MonaVie MX

RVL
RVL Nutrition Shake Mix
RVL Multifiber Complete

Other
MonaVie (M)mūn Powder

CHINA
MonaVie Juices
MonaVie Essential
MonaVie Pulse

RVL
RVL Nutrition Shake Mix
RVL Multifiber Complete

Other
MonaVie (M)mūn Powder

TAIWAN
MonaVie Juices
MonaVie Essential
MonaVie Active
MonaVie Pulse

RVL
RVL Nutrition Shake Mix
RVL Multifiber Complete

Other
MonaVie (M)mūn Powder

KOREA
MonaVie Juices
MonaVie Essential
MonaVie Active
MonaVie (M)mūn
MALAYSIA & SINGAPORE
MonaVie Juices
MonaVie Essential
MonaVie Active
MonaVie Pulse

RVL
RVL Nutrition Shake Mix
RVL Multifiber Complete

AUSTRALIA & NEW ZEALAND
MonaVie Juices
MonaVie Original
MonaVie Active
MonaVie Pulse
Will product prices change?
Distributors in the Jeunesse Financial Rewards Plan (compensation plan) need to generate 60 CV every month (from personal orders or from purchases made by customers) to remain Active as compared to the MonaVie 100 PV Active requirement. Given this, and other factors of the Jeunesse compensation plan, we will most likely make modifications to the PV on the MonaVie/mynt products that will transition over. We are doing our best to get the pricing done as soon as possible so we can share this information with you. Please note that the quality, taste, and formula will remain the same; only the price is being adjusted.
What will happen to my Autoship?
Your current Autoship profile will be transferred over intact, unless you have discontinued products in your Autoship. Autoships that contain discontinued products will automatically be replaced with a Jeunesse product of similar type, cost, or PV. Please be sure to verify your Autoship and/or make changes to it once you activate your Jeunesse account. Please also remember that to remain active and continue earning commissions with Jeunesse, you must accumulate a minimum of 60 CV points per month.

BUSINESS & CUSTOMER SUPPORT

What will happen with the CORE HEALTH PRO model?

We will continue to move forward with the CORE product line and the CORE HEALTH PRO bulk packages. This is good news! You can continue to move forward as a CORE HEALTH PRO after the transition. There may be minor modifications made to pricing to align with the Jeunesse business model and opportunity, but the program will remain intact.

What will happen to car programs?
Black Diamond Mercedes-Benz Program. The Mercedes-Benz award for Black Diamonds and above will come to an end. The last payments for the Mercedes-Benz program will be made during the last MonaVie bonus run.

Europe Car Program. We will continue to pay, based on last 4 week average, for people who have proof of a lease. We will continue to pay this bonus amount for an additional 12 weeks after the transition.

U.S. & Canada 4×4 Car Program. We will continue to pay for people who have proof of a lease. We will continue to pay this bonus amount for an additional 12 weeks after the transition.

U.S. & Canada 4×4 Bonus Program. Square and 4×4 bonus program will be discontinued. All bonuses earned by end of bonus period 543 (May 29, 2015) will be paid out on your last MonaVie bonus check.

What happens to my carry forward volume?
We are working hard to find a way to transition your carry forward volume over to Jeunesse. This is being examined closely and we will provide you with an update as soon as possible.
What payment methods will go away?
  • All markets: PayPal and Direct. (Note that this payment method will be available in the near future with Jeunesse.)
  • U.S.: ACH payment
  • Direct pay: All markets
  • Brazil: Boleto
  • Europe: PLN & HUF CC payments (only Euros and GBP) and reference deposits/bank transfers for AutoShip
  • HK: WorldPay/CUP
  • Japan: Bank transfers for AutoShip AND credit card via fax or email
  • Malaysia: Infinitium CC payments
  • Mexico: Only CC will remain
  • Peru: ACH/Wire
  • Korea: Bank transfer and bank transfer virtual account and credit card fax
  • Taiwan: Bank transfer
Will I see any changes to shipping?
All products will be shipping from Jeunesse warehouses and you may notice a slight change in shipping prices.
What distributor or customer support phone numbers do I use?
All current MonaVie and mynt distributors and customer support phone lines and email address will remain active after the transition for at least a 30-day time period.

Support lines will not be available over the weekend while systems are down and being upgraded. Our support lines will open at the normal times on Monday, June 1. We understand that you will have questions over the weekend. Collect your questions and talk to your upline for further information. And, please be patient when calling in on Monday, June 1.

Phone: 1-866-217-8455
Outside the United States: +1-801-748-3110
Monday–Thursday: 8 a.m.– 6 p.m. (US-MDT)
Friday: 8 a.m.–midnight (US-MDT)

JNS Transition Training Videos & PDFs

Opportunity Overview

Product

Maximizing the new Rewards Plan

Rewards Plan

support-icon

Do you have additional questions?


Phone: 1-866-217-8455
Outside the United States: +1-801-748-3110
Monday–Thursday: 8 a.m.– 6 p.m. (US-MDT)
Friday: 8 a.m.–midnight (US-MDT)

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