1.888.718.1706, M-F 11am to 5:30pm EST

SHIPPING, RETURNS and REFUNDS

IF YOU ARE NOT SATISFIED WITH YOUR PRODUCT, WE ARE HAPPY TO HELP!

RETURNS POLICY

IMPORTANT: Some items are NON-RETURNABLE for safety reasons.

MonaVie has a 26-day return policy, but we may consider returns up to day 30 under certain circumstances. The return window starts from the date the item(s) is received. For example, if you receive your order on the 1st, you must contact MonaVie by the 26th.

Products must be returned in a condition materially identical to how they were received. Shipping costs are non-refundable.

Contact us:
📞 1-888-718-1706 (Monday – Friday, 11:00 AM – 5:00 PM EST)
📧 Email: support@monavie.com

When requesting a return, please include the following:

  • Order number
  • Item(s) being returned
  • Reason for return
  • Pictures (if applicable)

GENERAL TERMS

  • A 15% restocking fee applies to returned items, covering inspection and reinventory.
  • The restocking fee will be waived for defective items, incorrectly shipped items, or errors in the site description.
  • Refunds will be issued to the original payment method within 3 business days, but processing may take up to 10 business days.
  • Shipping costs are non-refundable, unless MonaVie is at fault. If MonaVie is responsible and your return request is made within the 26-day return period (including weekends), we will cover all return shipping costs.
  • Unauthorized returns will not be accepted for a refund. Please contact us before returning any item.

For further details, please refer to our Terms of Service.

SHIPPING INFORMATION

Orders typically take 1-2 business days to process. Our business days are Monday – Friday, 11:00 AM – 5:00 PM EST. We do not process or ship orders on weekends, holidays, or holiday eves.

Shipping delays may occur depending on the carrier, especially if you select a provider other than USPS. We are committed to getting your order to you as quickly as possible.

Order Cancellations

If you wish to cancel your order, please contact us with your order number. We will do our best to cancel it, but once processing has begun, we may be unable to stop the order.

⚠️ Important: A tracking number not being uploaded does not mean a label has not already been created. Tracking will be updated by the end of the day.

For order status inquiries, feel free to contact us anytime.

SHIPPING WITH YOUR OWN LABEL

You may purchase your own shipping label(s) and send them to support@monavie.com for order fulfillment.

Carrier Options:

  • Within the U.S.: UPS, FedEx, or USPS
  • International Shipping: UPS or FedEx (Do not use USPS for international shipping)

📌 Please note:

  • You do not need to schedule a pickup—we will handle it for you.
  • Consider weather conditions when shipping. This product will not survive transit in temperatures below 20°F (-6°C).
  • If you are in an area where we do not normally ship, this option may be useful.
  • International shipments should include insurance—our packaging meets U.S. standards but may not be suitable for all countries.
  • Customs forms are required for international shipments. Use Harmonization Code: 22029920.

Box Sizes & Weights for Labels:

  • 1 Bottle: 15″ x 5″ x 5″ | 4 lbs
  • 2 Bottles: 15″ x 10″ x 5″ | 7 lbs
  • 3 Bottles: 13″ x 8″ x 8″ | 11 lbs
  • 1 Case: 13″ x 8″ x 8″ | 14 lbs
  • 2 Cases: 17″ x 14″ x 9″ | 28 lbs
  • 3 Cases: 26″ x 16″ x 10″ | 42 lbs

For larger shipments, use the guidelines above to calculate the necessary number of boxes.
Example: 4 Cases = (1) 26″ x 16″ x 10″ box (42 lbs) + (1) 13″ x 8″ x 8″ box (14 lbs).
12 Cases = (4) 26″ x 16″ x 10″ boxes (42 lbs each).

Once you have created your labels, email them to support@monavie.com. We will confirm receipt. International shipments generally leave our warehouse within 2 business days of receiving your labels.

🔹 Customer Service is available in English only. If needed, you may use a translation tool like Google Translate to communicate with us.

 

Image below is an estimated date range for Free Shipping or USPS Saver(AK,HI), Idaho is irregular and can take much longer than anticipated due to lack of support in that area for all carriers.

 

phone: 1.888.718.1706, M-F 11AM – 5:30PM EST

email: [email protected]