1. Introduction and Scope

Welcome to Monavie.com (the "Website"). We at Monavie Blends LLC ("Monavie," "we," "us," or "our") are deeply committed to protecting your privacy, safeguarding your personal data, and ensuring transparency in how we handle your information.

This Privacy Policy outlines how we collect, use, store, disclose, and protect your information when you access, browse, register an account, or purchase products through our Website and associated services. By using our Website, you acknowledge that you have read and understood the data practices described herein.

2. Information We Collect

We collect several categories of information from and about users of our Website, divided into the following types:

• Personal Identification Information: Information that can be used to uniquely identify you, including your full name, email address, billing and shipping mailing addresses, telephone number, payment card details (processed securely via third-party payment processors), and any other account registration or checkout details you voluntarily provide.
• Non-Personal & Technical Information: Information regarding your device and network connection that does not directly reveal your identity, including your browser type, operating system version, Internet Protocol (IP) address, device identifiers, referring URLs, and general browsing behavior and interactions on our site.
• Cookies and Similar Technologies: We use cookies to operate the Website, keep your cart and account session working, remember your preferences, and support our email newsletter. Our email marketing provider also sets cookies when its features are used on the Website. You can manage, block, or delete cookies through your individual browser settings, though doing so may impact certain functionalities of the Website, including the ability to complete a purchase.

3. How We Use Your Information

We utilize the information we collect for various business and commercial purposes, including:

• Order Processing and Fulfillment: To process and manage transactions, authorize payments, ship purchased products, and send order confirmations, status updates, and invoices.
• Customer Support and Communication: To respond to your inquiries, address customer service requests, troubleshoot issues, and communicate important administrative announcements or policy updates.
• Personalization and Optimization: To tailor website content, product recommendations, and special offers to your individual interests and browsing patterns.
• Marketing and Promotional Communications: To send promotional materials, newsletters, and special offers regarding our products. You may opt out of marketing communications at any time by following the "unsubscribe" link provided in our emails or by contacting us directly.
• Site Improvement and Security: To monitor and analyze usage trends, enhance website functionality, maintain technical performance, detect fraudulent activities, and protect the security and rights of Monavie and our users.

4. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for monetary consideration. However, we may share or disclose your personal information under the following limited circumstances:

• Trusted Service Providers: We share data with third-party vendors, contractors, and service providers who perform services on our behalf. These include our payment processor, our website host, our email delivery and email marketing providers, and our shipping and fulfillment partners, including ShipStation, UPS, FedEx, and the United States Postal Service. These providers receive only the information they need to perform their function, are contractually bound to maintain strict confidentiality, and may use your data solely to perform services for Monavie.
• Advertising and Product Listings: We advertise through Google and list our products on Google Shopping. We provide Google with our product catalog and advertising settings. We do not run advertising or analytics tracking code on this Website, and we do not send Google your browsing activity or purchase history from this Website.
• Legal Compliance and Protection: We may disclose your information if required to do so by law, subpoena, or legal process, or when we believe in good faith that disclosure is necessary to comply with legal obligations, enforce our Terms of Service, protect our rights, property, or safety, or protect the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of Monavie's assets, your personal information may be transferred as part of that transaction, subject to standard confidentiality protections.

5. Data Security Measures

We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, accidental loss, alteration, or disclosure:

• Encryption: Sensitive data, such as credit card information and account credentials, is encrypted during transmission using secure protocols (SSL/TLS).
• Access Control: Access to personal data is strictly limited to authorized personnel, contractors, and agents who require access to perform their job duties, and who are bound by strict confidentiality obligations.
• Secure Storage: Personal data is stored in secure, password-protected environments with restricted physical and digital access. Please note, however, that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as the law requires:

• Order and transaction records: Retained for the period required by applicable tax, accounting, and business record-keeping laws.
• Account information: Retained for as long as your account remains open. If you ask us to delete your account, we will do so, except where a record must be kept to meet a legal obligation or to complete an outstanding transaction.
• Marketing contact details: Retained until you unsubscribe or ask us to remove you.
• Website and security logs: Retained for a limited period for troubleshooting, fraud prevention, and security purposes.

7. Your Data Privacy Rights and Choices

Depending on your place of residence, you may have specific rights regarding your personal information, including:

• Right to Know / Access: You have the right to request confirmation of whether we process your personal data and to request a copy of the specific personal information we hold about you.
• Right to Correction: You have the right to request the correction of inaccurate, incomplete, or outdated personal information.
• Right to Deletion: You have the right to request the deletion or erasure of your personal information, subject to certain legal exceptions (such as ongoing legal obligations or transaction records).
• Right to Opt-Out: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We may require verification of your identity before processing certain requests.

8. State-Specific Privacy Disclosures (Including California)

If you are a resident of certain U.S. states with comprehensive privacy laws (such as California, Virginia, Colorado, Connecticut, or Utah), you may have additional rights regarding the processing and "sharing" (for targeted advertising) of your personal data.

• "Do Not Sell or Share": Monavie does not sell your personal information, and we do not share your personal information for cross-context behavioral or targeted advertising. We do not run advertising or analytics tracking code on this Website.
• Financial Incentives: We do not offer financial incentives or price/service differences in exchange for your personal information unless explicitly presented and consented to.

9. Third-Party External Links

Our Website may contain links to external websites, plug-ins, or applications operated by third parties. Monavie is not responsible for the privacy practices, security, or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Website and services are not directed to, nor intended for, individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will take immediate steps to delete such information from our databases. Please also note that our Terms of Service require account holders and purchasers to be at least 18 years of age.

11. Changes to This Privacy Policy

We reserve the right to modify, amend, or update this Privacy Policy at any time at our sole discretion. Any changes will be posted directly on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy, our data practices, or to exercise your privacy rights, please contact us:

• Phone: 1-888-718-1706 (Monday – Friday, 10:00 AM – 5:00 PM EST)
• Email: [email protected]
• Mailing Address:

Monavie Blends LLC
6915 NW 4th Blvd, Suite A
Gainesville, FL 32607
United States