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Questions & Answers

Quick answers about shipping, subscriptions and our products.

Common questions

Do you offer free shipping?

Single bottles and cases ship free to the continental US. Monavie Active Shots ship free in the continental US on the 90-Day Supply and on subscription orders; other Shots sizes are $10 per item for Economy shipping. Shipping to Alaska, Hawaii and Puerto Rico is calculated at checkout.

Do you ship to Alaska, Hawaii or Puerto Rico?

Yes. Orders to Alaska, Hawaii and Puerto Rico ship by USPS, and the cost is calculated at checkout once you enter your ZIP code. Delivery typically takes 15 to 30 days.

How long does delivery take?

Orders typically ship within 1 to 2 business days unless the order is on hold. Enter your ZIP code in the cart to see the estimated delivery time for your address. Our business days are Monday to Friday, 10:00 AM to 5:00 PM EST; we do not ship on weekends, holidays or holiday eves.

How does Subscribe & Save work?

Subscribe & Save sets up a repeating order. Every recurring order is 10% off the regular price, with no membership fee, no minimum number of orders and no fixed term. You choose how often it arrives: every month, or every 2, 3, 4, 5 or 6 months.

How much should I drink?

Drink 2 ounces twice daily, about 20 minutes after a meal; for example, 20 minutes after breakfast and 20 minutes after dinner. Shake well before using, and refrigerate after opening.

How long does a case last?

When consumed according to the suggested use, a case generally provides about 25 days of servings. A single bottle lasts about 6 days.

How are Shots different from the bottle?

The packaging. Each shot is one 60 mL (2 fl oz) serving in its own sealed bottle, 10 bottles to a box, so there is nothing to measure. The amounts per 60 mL serving on the Shots label match those on our 25.3 oz Monavie Active bottle. Shots cost a little more per serving because each one comes measured, bottled and sealed.

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Or call 1-888-718-1706 (Monday to Friday, 10:00 AM to 5:00 PM EST) or email [email protected].

All questions

Shipping and delivery

Do you offer free shipping?

Single bottles and cases ship free to the continental US. Monavie Active Shots ship free in the continental US on the 90-Day Supply and on subscription orders; other Shots sizes are $10 per item for Economy shipping. Shipping to Alaska, Hawaii and Puerto Rico is calculated at checkout.

Do you ship to Alaska, Hawaii or Puerto Rico?

Yes. Orders to Alaska, Hawaii and Puerto Rico ship by USPS, and the cost is calculated at checkout once you enter your ZIP code. Delivery typically takes 15 to 30 days.

How long does delivery take?

Orders typically ship within 1 to 2 business days unless the order is on hold. Enter your ZIP code in the cart to see the estimated delivery time for your address. Our business days are Monday to Friday, 10:00 AM to 5:00 PM EST; we do not ship on weekends, holidays or holiday eves.

Can I get faster shipping?

Where it is available for your ZIP code, UPS Ground is offered at checkout as a faster option. The ZIP checker on our Shipping, Returns & Refunds page shows delivery times for your area.

Do you ship to Canada or outside the US?

International orders ship with a shipping label you purchase yourself and email to [email protected]. Eligible countries: Australia, Canada, France, Germany, Greece, Ireland, Israel, Italy, Japan, Netherlands, Norway, Portugal, South Korea, Spain, Sweden and the United Kingdom. Full instructions are on our Shipping, Returns & Refunds page.

Why is my order on hold?

Please call us at 1-888-718-1706 (Monday to Friday, 10:00 AM to 5:00 PM EST) and we will look into it with you.

Orders and returns

Can I cancel my order?

Contact us with your order number and we will do our best to cancel it. Once a shipping label has been created, we may be unable to stop the order from leaving our warehouse. Call 1-888-718-1706 (Monday to Friday, 10:00 AM to 5:00 PM EST) for the fastest help.

What is your return policy?

We have a 30-day return policy, starting from the date your order is received. Please contact us before returning anything; unauthorized returns cannot be refunded. Return shipping is the buyer's responsibility unless we are at fault, and a 15% restocking fee may apply (waived for defective or incorrectly shipped items). Refunds go to the original payment method.

How do I contact you?

Call 1-888-718-1706, Monday to Friday, 10:00 AM to 5:00 PM EST, or email [email protected].

Subscribe & Save

How does Subscribe & Save work?

Subscribe & Save sets up a repeating order. Every recurring order is 10% off the regular price, with no membership fee, no minimum number of orders and no fixed term. You choose how often it arrives: every month, or every 2, 3, 4, 5 or 6 months.

Can I cancel or pause my subscription?

Yes. There is no minimum and no contract; you can pause or cancel at any time from your account.

Will I be reminded before a subscription order?

Yes. We email you three days before each recurring order, so you can make changes before the renewal date.

Is shipping free on subscriptions?

Recurring orders ship free in the continental US; shipping to Alaska, Hawaii and elsewhere is calculated at checkout.

Can I subscribe to Shots?

Yes, the Shots 30-Day Supply is available on Subscribe & Save, delivered monthly at 10% off.

Using Monavie Active

How much should I drink?

Drink 2 ounces twice daily, about 20 minutes after a meal; for example, 20 minutes after breakfast and 20 minutes after dinner. Shake well before using, and refrigerate after opening.

How long does a case last?

When consumed according to the suggested use, a case generally provides about 25 days of servings. A single bottle lasts about 6 days.

What is the shelf life? Does it need refrigeration?

When unopened, Monavie products have a shelf life of one year from the date of production. Once opened, the product should be refrigerated and consumed within seven days.

What are the green clumps in the bottle?

The green film or clumps that may appear are naturally occurring fatty acids from the açaí berry. They may form during processing but are not harmful. Shaking the bottle before use will help redistribute them.

Why does it taste or look different sometimes?

Products made with natural fruit ingredients may vary slightly from batch to batch due to seasonal, geographic and agricultural factors. These variations do not affect product safety.

Monavie Active Shots

How are Shots different from the bottle?

The packaging. Each shot is one 60 mL (2 fl oz) serving in its own sealed bottle, 10 bottles to a box, so there is nothing to measure. The amounts per 60 mL serving on the Shots label match those on our 25.3 oz Monavie Active bottle. Shots cost a little more per serving because each one comes measured, bottled and sealed.

How long does a box of Shots last?

A box holds 10 shots. At the suggested two shots a day, one box lasts 5 days.

Can I take Shots on a plane?

Each shot is 2 oz, under the TSA's 3.4 oz (100 mL) limit for liquids in carry-on bags, so they can go in your quart-size liquids bag.

Ingredients

What is in Monavie Active?

Monavie Active contains wild-harvested açaí and plant-based glucosamine, blended with 18 other fruits. The full ingredient list and Supplement Facts are on each product page.

What are the ingredients?

From the Monavie Active label:

AcaVie Complex: organic açaí (Euterpe oleracea) fruit extract and organic açaí spray-dried powder.

19 Juice Blend: pear juice concentrate, apple juice concentrate, kiwi juice concentrate, pear purée concentrate, grape juice concentrate, cranberry juice berry, banana fruit powder, Concord grape juice concentrate, pineapple juice concentrate, plum juice concentrate, acerola fruit extract, bilberry fruit extract, goji fruit extract, blueberry juice concentrate, elderberry juice concentrate, pomegranate juice concentrate, blackberry fruit extract, passion fruit juice powder, sweet cherry fruit powder.

Other ingredients: water, citric acid, natural flavor, steviol glycosides, sunflower lecithin, gum acacia, sodium benzoate.

The label also lists glucosamine hydrochloride, 750 mg per serving.

What is in one serving? (Supplement Facts)

Per 60 mL (2 fl oz) serving: 35 calories; total carbohydrate 8 g; total sugars 8 g; vitamin A 150 mcg; vitamin C 15 mg; vitamin E 8 mg; niacin 5 mg NE; vitamin B6 0.5 mg; vitamin B12 1.5 mcg; pantothenic acid 3 mg; glucosamine hydrochloride 750 mg.

A 25.3 oz bottle holds 12.5 servings.

How much sugar is in it?

Each 60 mL serving contains 8 g of total sugars, as listed in the Supplement Facts.

Is it gluten-free?

Yes. Monavie products are gluten-free.

Does it contain MSG?

No. Monavie products do not contain MSG.

Why does it contain preservatives?

Preservatives are used to help maintain product freshness and stability. Sodium benzoate is a commonly used food preservative and is also found naturally in certain foods.

Is it pasteurized?

Yes. Monavie products are flash pasteurized, a process that briefly heats the beverage and then rapidly cools it.

Where is it made?

Monavie products are manufactured in the United States of America.

What is açaí?

Açaí is a small, dark-purple berry that grows on the açaí palm in tropical regions of Central and South America. The fruit contains a single large seed with a thin layer of edible pulp and has traditionally been consumed as a food.

How much açaí is in it?

The exact amounts of individual fruit ingredients are proprietary. Ingredients are listed on the label in descending order by weight, and açaí appears first among the fruit ingredients, making it the most abundant fruit in the blend.

Health questions

Does Monavie treat or cure anything?

No. Monavie products are not intended to diagnose, treat, cure, or prevent any disease. They are food products and should not be used as a substitute for medical care, prescription medication, or professional healthcare advice.

Can I drink it with my medications?

Monavie does not provide medical advice. If you take prescription medications, please consult your physician or pharmacist before consuming Monavie products, as certain nutrients in foods may interact with medications.

Can people with diabetes drink it?

Individuals with diabetes should consult a healthcare professional before consuming Monavie products. Each 60 mL serving contains 8 g of total sugars, as listed in the Supplement Facts.

Is there vitamin K in it?

Vitamin K is not declared in the Supplement Facts, so we cannot state an amount. Several fruits in the blend, such as kiwi and blueberry, naturally contain vitamin K. If you monitor vitamin K intake, including if you take anticoagulant medications, please consult a healthcare professional before consuming this product.

Is it safe?

Monavie products are made using commonly consumed food ingredients, including fruit juices and purées. If you have allergies, sensitivities or a medical condition, please review the ingredient label carefully and consult a qualified healthcare professional before use.

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